Privacy Policy

Capspedia ("Capspedia", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and process information when you visit our website, submit an enquiry, request a consultation, use our services, or communicate with us.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information that you provide directly as well as certain technical information collected automatically.

Information You Provide

When you contact us, submit an enquiry, or request a consultation, you may provide information such as:

• Full name
• Business or company name
• Email address
• Phone number
• Country or location
• Project or service requirements
• Business information you choose to share
• Any other information included in your enquiry

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General website usage information

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries and requests
• Understand your project requirements
• Provide consultations and requested services
• Prepare proposals and project discussions
• Communicate with you about our services
• Improve our website and services
• Maintain website security
• Identify and prevent misuse
• Meet applicable legal requirements

3. Contact and Enquiry Information

Information submitted through our contact forms, enquiry forms, consultation requests, email, or other communication channels is primarily used to understand and respond to your request.

For example, if you enquire about Cloud Services, Development Services, DevOps & Cloud Consultancy, AI Solutions, or another Capspedia service, the information you provide may be used by our team to discuss the relevant service with you.

4. Cookies and Similar Technologies

Capspedia may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and maintain security.

Cookies may help us remember preferences, understand website usage, analyse performance, and support technical operations.

You may control or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

5. How We Share Information

We do not sell or rent your personal information.

Where reasonably necessary, information may be shared with:

• Technology and infrastructure providers
• Website hosting and cloud providers
• Analytics and security providers
• Communication and business-support providers
• Professional advisers
• Government authorities where required by law

We aim to share only information that is reasonably necessary for the relevant purpose.

6. Cloud and Technology Infrastructure

Capspedia may use third-party technology and cloud infrastructure to operate, secure, maintain, and improve its website and services.

Depending on the service and technical requirements, this may include hosting, cloud infrastructure, security, analytics, communication, and other technology providers.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include access controls, authentication, secure communications, infrastructure security, monitoring, backup, and restricted access to personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, providing requested services, maintaining business records, resolving disputes, enforcing agreements, or meeting applicable legal requirements.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

• Requesting information about the processing of your personal data
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Withdrawing consent where processing is based on consent
• Raising a privacy-related concern or grievance

10. Exercising Your Rights

If you want to access, correct, delete, or raise a concern regarding your personal information, you can contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your information from unauthorised access.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

If you follow a third-party link, you will be subject to that third party's own privacy practices and policies.

Capspedia is not responsible for the privacy or security practices of external websites that we do not control.

12. Children's Privacy

Our website and services are intended primarily for businesses, organisations, professionals, and general users.

We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

13. International Data Processing

Depending on the technology providers and infrastructure used to operate our website and services, personal information may be processed or stored in locations outside your state or country.

Where applicable, such processing will be subject to appropriate technical, organisational, contractual, and legal safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, the "Last Updated" date at the beginning of this page will be updated.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us.